Irish Ferries FAQ

Booking with Irish Ferries is straightforward. You can make a reservation through our website's contact page, by calling us directly on +353 86 077 3021, or by emailing [email protected].

Our reservations team is on hand Monday to Friday 9am–6pm and Saturday 10am–4pm to guide you through route options, cabin selection and any special requirements you may have.

Yes. Amendments and cancellations can be made up to a specified number of hours before departure, depending on the fare type you purchased. Standard flexible fares can typically be changed without a fee, while promotional fares may carry an amendment charge.

To modify your booking please have your booking reference number ready and contact us. For full details on our cancellation policy, please review our Refund Policy.

Irish Ferries connects Ireland to Great Britain and continental Europe. Our primary routes include:

• Dublin to Holyhead — multiple daily sailings, the fastest route to Wales
• Rosslare to Pembroke — scenic route to south Wales
• Rosslare to Cherbourg — direct route to northern France
• Rosslare to Le Havre — gateway to Normandy and Paris

Please get in touch for the most up-to-date schedule and seasonal timetables.

We accept all major credit and debit cards including Visa, Mastercard and American Express. Payments are processed securely through our encrypted checkout system.

For corporate freight accounts and large group bookings, invoice payment terms may be available. Please contact our team for further information.

All passengers must carry a valid form of government-issued photo identification. A valid passport is required for all routes to France. For routes between Ireland and Great Britain (UK), Irish and British citizens may travel on a national ID card or passport; non-EEA nationals must carry a valid passport.

Please ensure your travel documents are valid for the entire duration of your journey. We recommend checking current entry requirements before travelling, as these can change.

Yes, we welcome pets on selected routes. Dogs, cats and other small domestic animals can travel in designated pet-friendly kennels or remain in your vehicle on the car deck, subject to the route and vessel type.

When travelling with a pet, you will need to comply with the Pet Travel Scheme (PETS) regulations, which include microchipping, vaccination records and an animal health certificate. Please contact us in advance to confirm pet availability and book your pet's space.

Absolutely. Irish Ferries is committed to providing an accessible travel experience for all passengers. Our vessels are equipped with lifts, accessible cabins, adapted toilets and designated priority boarding for passengers with reduced mobility, wheelchair users and those requiring additional assistance.

Please inform our team of your requirements at the time of booking or at least 48 hours before departure so we can ensure the right arrangements are in place for you. Contact us to discuss your needs.

Check-in typically opens 2–3 hours before scheduled departure and closes 30–45 minutes before sailing. We strongly recommend arriving at the port with sufficient time, as late check-ins cannot be guaranteed boarding.

• Foot passengers: arrive at least 60 minutes before departure
• Passengers with vehicles: arrive at least 90 minutes before departure
• Passengers with pets or special requirements: arrive at least 2 hours before departure

Your booking confirmation will include specific check-in guidance for your sailing.

Our vessels offer a wide range of onboard amenities to make your crossing as comfortable as possible:

• Restaurants, café bars and takeaway options with hot and cold food
• Duty-free and retail shopping
• Comfortable reclining seats and private cabins
• Children's play areas and family facilities
• Wi-Fi connectivity (available on selected vessels)
• Entertainment lounges and scenic deck areas

Facilities may vary by vessel and route. Please contact us for details specific to your sailing.

Yes, private cabins are available on overnight and longer crossings. We offer a range of cabin types including:

• Standard inside cabin — 2 or 4-berth options, ideal for families
• Outside sea-view cabin — wake up to stunning ocean views
• Club cabin — premium space with additional amenities

Cabins are subject to availability and should be reserved at the time of booking. To secure your preferred cabin type, get in touch with our team early.

Wi-Fi is available on selected vessels. Connection quality may vary depending on the vessel's location at sea and weather conditions. Data-heavy streaming may be limited during peak usage periods.

We recommend downloading any entertainment or offline content before boarding for the best experience. Details about Wi-Fi availability on your specific crossing will be included in your booking confirmation.

Passenger safety is our absolute priority. In the event of a weather-related delay or cancellation, we will notify all affected passengers as early as possible by email, phone or SMS.

Affected passengers will be offered the choice of rebooking on the next available sailing at no additional cost, or a full refund. Our team will do everything possible to minimise disruption and get you to your destination as swiftly and safely as possible. Review our Refund Policy for full details.

Yes. Irish Ferries operates one of Ireland's most extensive freight services, carrying accompanied and unaccompanied trailers, trucks and containers across our routes. We serve hauliers, logistics operators and businesses of all sizes.

Our freight division offers competitive rates, flexible scheduling and a dedicated freight customer service team. Get in touch to discuss a tailored freight solution for your business.

We transport a broad range of cargo types including:

• General merchandise and retail goods
• Temperature-controlled and refrigerated cargo
• Hazardous materials (subject to ADR regulations and prior approval)
• Agricultural and livestock cargo (on selected routes)
• Oversized and out-of-gauge loads
• New and used vehicles (RoRo)

For hazardous goods and special cargo, please notify our freight team at least 48 hours in advance. Contact us for more information.

Setting up a freight account is simple. Contact our freight team by phone on +353 86 077 3021 or by email at [email protected]. A member of our logistics team will guide you through the account registration process.

Corporate accounts benefit from volume discounts, priority booking, monthly invoicing and a dedicated account manager. We look forward to building a long-term logistics partnership with your business.